Objectives
For years, Christchurch Electrical had relied on paper job cards, scattered spreadsheets and manual admin to run its multi-division operation. The work got done, but the systems behind it could not keep up, which made it difficult to scale, track performance, or get a clear picture of how the business was really doing. With a growing team and expanding services, Director Jared Welsh knew something had to shift. Their search led them to Simpro, backed by a recommendation from South Island Electrical, a business already seeing results from working with e2e.
Challenges
On the surface things were running smoothly. Under the hood it was a different story. The team was juggling:
- Paper-based job tracking and manual scheduling.
- Delayed invoicing, because the job cards were physical.
- Limited visibility of stock levels and margins.
- Manual timesheets and inconsistent health and safety processes.
- Disconnected divisions with no unified reporting.
What we did
Christchurch Electrical brought in e2e to implement Simpro in a way that suited how they actually worked, rather than how the software works by default. What we delivered:
- Clean data migration: we used our Excel expertise to clean and import all customer history, rather than carrying years of duplicates into a new system.
- Tailored training: delivered in focused, role-specific sessions to minimise disruption and build confidence.
- Digital pre-start checklists and JSAs, replacing paper health and safety processes.
- Asset tracking and post-job audits.
- Standardised purchase orders across the divisions.
- Reporting customised by division and by client group, so each part of the business sees what matters to it.
The results
Since going live with Simpro, Christchurch Electrical has seen significant operational gains:
- Faster invoicing: turnaround that used to take days now happens in hours.
- Real-time visibility: job performance and profitability as it happens, rather than after the fact.
- Accurate timesheets: smoother payroll processing and fewer errors.
- Stock control: up-to-date levels reduce waste and improve job prep. Staff can see what is available at a glance.
- Health and safety consistency: digital forms make compliance straightforward.
- Reliable reporting: detailed reports generated in seconds, not hours.
I used to dread reporting. It was inconsistent and manual. Now I can generate a full business snapshot in seconds. It's a game changer.
Jared Welsh, Servicing Manager and Director, Christchurch Electrical
In summary
Christchurch Electrical now has the systems in place to support real growth, with fewer admin bottlenecks and a much clearer picture of how the business is performing day to day.